Improving Business Performance5124896
A frequently unstated objective of any organisation, no matter sector, should obviously be to complete to as high an amount as is possible. But the gender chart that drives Visitor Registration? What makes the difference between your best and all the others? Performance is the thing that counts, it is the factor through which everything and most people are measured. Personal and business objectives are placed with the overriding intent of driving better performance and improved outcomes. The amount of performance being achieved boils down to what folks are performing, peak performance is approximately doing the right things on the right time. Its about behaviour, all performance whether good or bad is driven with that. This really is across all fields of human endeavour for example sport, behaviour drives results.
This isn't to express that process and procedure don't have their place, needless to say they do. Defined procedures provide framework and structure, and in turn facilitate more consistent and much more focused behaviour. But there should be an account balance, rigid and slavish approaches stifle creativity and limit individuals flexibility to react to change.
One constant that most organisations must respond to is change, whether externally or internally driven it has to be managed. Ways of doing issues that worked previously become ineffective or inappropriate, change of behaviour gets to be a requirement - indeed business survival may depend on it.
The starting point for improving performance is always to know what has been done currently, this implies observing and measuring current behaviour. If you cant measure it you cannot deal with it, which makes it very tricky to improve it. When you know just what you are doing and the results thus giving, there is an ability to challenge the various areas of this and decide on the correct changes to generate. This may involve changing current behaviour.
There has been various management fads for example 'Business Process Re-engineering' which are that will drive required change. Even though the intent was good, since the name implies the focus was all for the process and extremely some of the people mixed up in the process were whether secondary consideration or broadly ignored. New process and procedure ended up being imposed on people that often felt resentful on this or undervalued, unsurprisingly the resulting change was often minimal and frequently negative and disruptive.
Teams dont suddenly change behaviour as they are told to. Alternation in behaviour by individuals drive alteration of team behaviour and performance. Its an interesting area of human behaviour that men and women have a tendency to change simply because they wish to, not because they are told to. People dont generally as being a large amount of change, it threatens their comfort zone.
That is another regular failure part of organisational change plans, they often times expect individuals to change just because they let them know to. Its a lot more effective to have individuals bought directly into required change instead of try and impose it. An effective way of carrying this out would be to ask the consumer doing the job what can be done to enhance its effectiveness, nobody knows a lot better than them, and when it can be their idea they're going to both embrace and drive the behavioural change required.